How to Self-Exclude from Spinhub
According to the Responsible Gambling page on the operator's website, self-exclusion works as follows:
- Send an email to [email protected] from the email address registered on your account.
- State clearly that you wish to self-exclude.
- The request takes effect within 24 hours of receipt.
- Your account will be locked for a minimum of six months.
- No promotional material will be sent during the exclusion period.
Self-exclusion cannot be activated from within the account settings. It must be requested through customer support.
Cooling-Off Period
Spinhub also offers a seven-day cooling-off period. This shorter break can be useful if you want a temporary pause without committing to six months of exclusion. Contact customer support to request it.
Account Freeze
A Freeze (time-out) can be activated directly in the account settings. While a freeze is active, you cannot log in, place bets, or claim bonuses. This is a lighter alternative to full self-exclusion and can be managed without contacting support.
GAMSTOP Does Not Cover Spinhub
GAMSTOP is the UK's free national self-exclusion scheme that covers all operators licensed by the UK Gambling Commission. Because Spinhub does not hold a UKGC licence, it is not part of GAMSTOP. A GAMSTOP self-exclusion will not block access to this operator.
If you have registered with GAMSTOP and still wish to block access to sites not covered by the scheme, consider using third-party blocking software such as Gamban or BetBlocker.
UK Support Resources
If you or someone you know is struggling with gambling, the following organisations offer free, confidential help:
- GamCare — 0808 8020 133 (free, 24 hours) | gamcare.org.uk
- GambleAware — begambleaware.org | National Gambling Helpline: 0808 8020 133
- Gamblers Anonymous — gamblersanonymous.org.uk
- Gambling Therapy — gamblingtherapy.org (online support and live chat)
These services are available to anyone in the UK regardless of which operator they use.
Frequently Asked Questions
How long does Spinhub self-exclusion last?
The minimum period is six months. You cannot reopen the account before the exclusion period ends.
Can I self-exclude from the account settings?
No. Self-exclusion must be requested by emailing [email protected] from your registered email address. However, a shorter Freeze can be activated in the settings.
Does GAMSTOP work with Spinhub?
No. GAMSTOP only covers UKGC-licensed operators. Spinhub is licensed by Anjouan and is not part of the GAMSTOP network.