Recognising Problem Gambling
Problem gambling can develop gradually. Warning signs include spending more than you can afford, chasing losses, borrowing money to gamble, neglecting responsibilities, lying about gambling habits, and feeling anxious or irritable when not gambling.
If any of these apply to you or someone you know, free and confidential help is available from the organisations listed below.
UK Support Organisations
GamCare provides information, advice and support for anyone affected by gambling. The National Gambling Helpline is available 24 hours a day, 7 days a week.
- Helpline: 0808 8020 133
- Website: gamcare.org.uk
- Live chat available on their website
GambleAware offers guidance and signposting to treatment services across the United Kingdom.
- Website: begambleaware.org
- Helpline: 0808 8020 133
Gamblers Anonymous runs local support groups throughout the UK where people share their experiences and support one another.
- Website: gamblersanonymous.org.uk
GAMSTOP is the UK national online self-exclusion scheme. Registering with GAMSTOP blocks access to all UKGC-licensed gambling sites for a chosen period (6 months, 1 year or 5 years). Note that Spinhub does not hold a UKGC licence and is therefore not registered with the GAMSTOP scheme.
- Website: gamstop.co.uk
Self-Exclusion from Spinhub
Spinhub offers the following account management tools:
- Self-exclusion — send an email to [email protected] requesting self-exclusion. The minimum exclusion period is 6 months. During this time your account will remain closed.
- Cooling-off period — a 7-day cooling-off option is available through the responsible gambling settings.
- Account freeze — a temporary time-out can be set from your account settings.
- Deposit limits — daily, weekly or monthly deposit limits can be configured in your account.
Once a self-exclusion period has been set, it cannot be reversed until the chosen period expires.
Tips for Safer Gambling
- Set a budget before you start and stick to it
- Set time limits for your sessions
- Never gamble with money you cannot afford to lose
- Do not chase losses
- Take regular breaks
- Avoid gambling when upset, tired or under the influence of alcohol
- Keep gambling separate from your main finances
Underage Gambling
All gambling services are restricted to persons aged 18 and over. If you suspect a minor has access to a gambling account, contact the operator's support team immediately.
Need Help Now?
If you are in crisis, call the National Gambling Helpline on 0808 8020 133 — free, confidential, available around the clock.